Terms and Conditions


MP3 Additions Guarantee and General Terms and Conditions and Returns Policy (Consumer Sales)


MP3 Additions offer replacement or refund, without quibble, on any goods returned unused and in perfect and mint condition within 14 days of receipt.

Nothing in these terms is intended to affect your statutory rights.

Customer support and service is available by phoning 0117 330 2277 Monday to Friday between 9am and 5pm. We will normally respond fully to your query on the same working day.

Complaints - If you have any complaint please address it to Digital Frames Ltd, Unit D4 Ashville Park, Short Way, Thornbury, BS35 3UU. We will normally respond on the working day your compliant is received.

Digital Frames Ltd Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we have processed and despatched your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will occur when we send you and email advising you that your products will be delivered to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third e-mail will tell you so)

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Protx or other agencies. In particular, we may pass your details to Protx for them to check against certain public and private databases. Protx may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.

Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see